You run a pizza store and your customers can order pizzas by accessing a skill from either Facebook Messenger or a digital assistant on your website. Oracle Service Cloud provides users with access to live agents for questions and issues that require human interaction. You can add skills to digital assistants or expose them by themselves through multiple chat and voice channels, custom mobile apps, and websites. Such as order food, make reservations, or change contact information. Digital assistants consist of one or more skills, each of which fulfills a specific type of task, That help users accomplish a variety of tasks in natural language conversations. Oracle Digital Assistant is an environment for building digital assistants, which are user interfaces driven by artifical intelligence (AI) Transfer a Chat Session to a Live Chat Queue.Pass Customer Information to a Live Chat.Transfer a Conversation to an Oracle Service Cloud Agent.This 45-minute tutorial shows you how to transfer a chat session from a skill to an Oracle Service Cloud live chat.
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